If you are having problems with a program and the consultant
on duty can not help you, please check the expertise grid, find
a consultant that knows the program and plan to come to the
CCLI when that consultant is on duty. A list of the current
consultants and their e-mail addresses and phone numbers is
posted at the consultant desk on the Macintosh side of the CCLI
and also on the gilligan.hu.mtu.edu gopher site. An expertise
grid, also located at the consultant desk and the gilligan.hu
gopher site, lists the skill levels of the consultants in various
software packages available in the lab.
3. I'M NOT GOING TO USE THE CCLI THAT MUCH, WHY DO I
HAVE TO PAY THE LAB FEE?
According to MTU computing policy, every student will have
access to campus computing facilities. If you are a
humanities major, regardless as to whether you use the lab
or not, you will be assessed the lab fee. If you are enrolled in
a computer-intensive class, you will also be charged for use
of the CCLI.
4. WHO COMES UP WITH THESE HOURS ANYWAY?
The consultants pick their consulting hours according to their
class schedules. The hours that the CCLI is open varies from
term to term because of this, but every effort is made to keep
the lab open weeknights and during the weekend.
5. WHAT IF I WANT TO WORK IN THE CCLI DURING HOURS
THAT ARE NOT LISTED AS OPEN HOURS?
It is possible that your optimum productivity hours do not
coincide with times that the CCLI is open. Often times the last
consultant on duty for the day will be willing to keep the lab
open past the posted hours on the condition that they will not
be available to answer questions. If you want to get 24 hour
access to the lab, become a consultant.
6. I'M A MONEY-PAYING LAB-USER, WHAT IS WITH ALL
THESE CLASSES TAKING UP ALL THE MACHINES DURING
CERTAIN HOURS?
Every term, there will be computer intensive classes
reserving the machines in half or all the lab. The hours
where classes will be using the lab are posted on the entrance
doors of the lab. It is the CCLI's policy to grant priority to
the classes over individual users; remember the members of
these classes are paying extra lab fees and deserve the extra
time.
7. ARE THE CCLI OPEN HOURS GOING TO STAY THE SAME ALL
TERM?
Yes. The open hours listed for the CCLI will remain constant
all term. In the event of an emergency equipment repair that
requires the closing of the lab early, notice will be posted on
the entrance doors of the lab.
8. I NEED A SPECIFIC COMPUTER FOR A PROJECT I'M
WORKING ON, CAN I RESERVE IT?
Yes. You can reserve specific machines up to two days in
advance for up to two hours at a time. Sign up sheets are on
the bulletin board between the IBM and Macintosh sides of the
lab. To sign up, find the correct date and then write the name
of the machine you want to use and your name under the time
you want the machine.
9. WHAT IF I NEED HELP RUNNING A PROGRAM OR JUST
REMEMBERING HOW TO LOG ON?
Don't forget the consultants are in the lab to help you. Those
people wearing the kimonos won't make fun of you, just ask.
The CCLI has lots of manuals and tutorials available if you
would rather work through an application yourself.
10. HOW DO I CHANGE MY PASSWORD?
From IBM side of the lab: Choose "utilities" from the menu.
Then choose "change password" from the utilities menu. The
computer will prompt you to verify that you want to change
your password, and then ask you to type in your current
password. Then the computer will ask you to type in your
new password two times. That's it.
From the Mac side of the Lab: Open Eudora (e-mail). Select
the "special" menu and highlight "change password"
command.The computer will prompt you to verify that you
want to changeyour password, and then ask you to type in
your current password. Then the computer will ask you to
type in your new password two times. That's it.
11. HOW OFTEN SHOULD I CHANGE MY PASSWORD?
We recommend you change your password once a term. (See
the Notes about privacy on the Hu gopher site.)
12. CAN I BRING MY GROUP MEMBERS OR FRIENDS INTO THE
CCLI?
Sure, the more the merrier. We realize that many students
have group projects to work on, and the CCLI tries to provide
software to accommodate many types of projects. However,
we ask that only people with computer accounts in the CCLI
use the equipment. (See Question 13.)
13. CAN SOMEONE ELSE USE MY ID AND PASSWORD?
No. According to the MTU Computer use Policy, anyone caught
using another student's computer account will have their
computer privileges taken away and can be expelled from
MTU. The consultants may do ID checks if suspicious
behavior is noticed.